Privacy Policy

Introduction

MCA Voice AI ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use our services.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Register for our services
• Request information about our products
• Subscribe to our newsletter or marketing communications
• Participate in surveys or promotions
• Contact us with questions or feedback

This information may include:

• Name and contact information (email address, phone number, mailing address)
• Company information (business name, industry, size)
• Account credentials (username, password)
• Payment information (processed securely through third-party payment processors)
• Communication preferences

Automatically Collected Information

When you access our website, we may automatically collect certain information about your device and browsing actions, including:

• IP address and browser type
• Operating system and device information
• Pages visited and time spent on pages
• Referring website addresses
• Clickstream data and browsing patterns

Voice and Call Data

When using our AI voice services, we collect and process call recordings, transcriptions, and related metadata to provide our services, improve AI performance, and ensure quality control. All voice data is handled in accordance with applicable telecommunications regulations and consent requirements.

How We Use Your Information

We use the information we collect for various purposes, including to:

• Provide, maintain, and improve our services
• Process your transactions and manage your account
• Send you technical notices, updates, and security alerts
• Respond to your comments, questions, and customer service requests
• Send you marketing communications (with your consent)
• Monitor and analyze trends, usage, and activities
• Detect, prevent, and address technical issues and security threats
• Comply with legal obligations and enforce our terms
• Train and improve our AI models and voice technology
• Generate aggregated, anonymized analytics and reports

How We Share Your Information

We may share your information in the following circumstances:

Service Providers

We may share your information with third-party service providers who perform services on our behalf, such as:

• Cloud hosting and data storage providers
• Payment processors and financial institutions
• CRM and marketing automation platforms
• Analytics and performance monitoring services
• Customer support and communication tools

Business Transfers

If we are involved in a merger, acquisition, financing, reorganization, bankruptcy, or sale of assets, your information may be transferred as part of that transaction.

Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or subpoena).

With Your Consent

We may share your information with third parties when you have given us explicit consent to do so.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and penetration testing
• Access controls and authentication mechanisms
• Employee training on data protection and privacy
• Incident response and breach notification procedures

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When determining retention periods, we consider:

• The nature and sensitivity of the information
• The purposes for which we process the information
• Legal, regulatory, tax, accounting, or other retention requirements
• The need to defend or assert legal claims

When we no longer need your information, we will securely delete or anonymize it in accordance with our data retention policies.

Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information, including:

To exercise any of these rights, please contact us using the information provided at the end of this policy. We will respond to your request within the timeframe required by applicable law.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect and track information about your activities on our website. Cookies are small data files stored on your device.

Types of Cookies We Use:

• Essential Cookies: Necessary for the website to function properly
• Performance Cookies: Help us understand how visitors interact with our website
• Functionality Cookies: Remember your preferences and settings
• Marketing Cookies: Track your browsing habits to deliver relevant advertisements

You can control cookies through your browser settings. However, disabling certain cookies may affect the functionality of our website.

Third-Party Links

Our website may contain links to third-party websites that are not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services. We strongly advise you to review the privacy policy of every site you visit.

Children's Privacy

Our services are not intended for children under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately so we can delete such information.

International Data Transfers

Your information may be transferred to and maintained on computers located outside of your state, province, country, or other governmental jurisdiction where data protection laws may differ from those in your jurisdiction.

If you are located outside the United States and choose to provide information to us, please note that we transfer the information to the United States and process it there. Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by:

• Posting the new Privacy Policy on this page
• Updating the "Last Updated" date at the top of this policy
• Sending you an email notification (for material changes)

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: